Lavender, Eucalyptus & Peppermint Candle

REFUNDS & RETURNS

If your goods are damaged or defective in any way on delivery, please contact us at missmaddiesorganics@gmail.com as soon as possible to arrange a suitable remedy, such as return, exchange or refund.

To apply to return a product we request that you:

Notify us within 7 days of your delivery that you will like a refund. 

We'll send you a return shipping label and you can book in a pick-up address and time that suits you.

Upon inspection of the goods returned, if they are in the same condition as to how they were sent*, we will issue a refund to you.

If goods are damaged during return transit, the value of these items will be deducted from the refund.

*’Same condition to how they were sent’ simply means – no damaged labels, products stored in appropriate temperature conditions (not in a freezer or in direct sunlight or in damp conditions). The shipment is to be sent back in the original box.

Once an order is processed, we will despatch within three business days*

Orders placed Friday through to Sunday will be dispatched from Monday.

Costs

Cost will vary depending on the size of your order and your location. 

• QLD - 1-2 Business Days
• Rest of Sunshine Coast  - 1-2 Business Days
• NSW/ACT - 3 - 4Business Days
• SA - 4 - 5 Business Days
• TAS - 5 - 6 Business Days
•  Melbourne - 4 - 5 Business Days
• WA - 7 Business Days
• NT - 7 Business Days
• Regional - 4-10 Business Days